Duty Manager
Submitted by jobzing on 20 October 2011
Job Detail:
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Company: |
The Chateau Spa & Organic Wellness Resort |
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Job Title: |
Duty Manager |
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Job Location: |
Malaysia |
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Employment Category |
Hospitality |
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Apply By: |
16/01/12 |
Job Categories:
Responsibilities:
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Responsible for the overall night operation.
- Monitors the Hotel personnel to ensure guests receive cordial, prompt attention and personal recognition at all times.
- Ensures the smooth operation of Front Office operations by being visible and aware of its requirements.
- Monitors all night staff and immediately reports any security or work related problems to the Front Office Manager
- Handles any guest problems. To ensure that any complaints or requests from guests have been recorded, referred to appropriate department and to take immediate corrective action.
- Ensures special handling and treatment of all VIP and Repeat Guest arrivals and departures.
- Ensure the room preparation for VIP Repeated Guest is perfect.
- Be thoroughly knowledgeable of the services offered by the hotel, how and where these facilities can be obtained and aware of all daily events within the hotel.
- Be familiar with other Swissbel Hotel International properties.
- Attends Fire/Emergency training program to ensure that the hotel and Governmental Fire and Emergency Procedures are well understood and adhere to.
- Greets all guest at all times in a friendly and helpful manner and attempts to learn and use guest name at all times.
- Reports any hazard to health or safety immediately to the Front Office Manager.
- Develops and maintains useful contacts within the community.
- Observes and supervises other departments in the hotel. To ensure that all departments are well operating to a high level as expected by Senior Management.
- Responsible for the master key.
- Responsible for the Night Clerk Report.
- Responsible for checking all rates before Night Auditors runs room charge postings.
- Receives information from previous shift Supervisor and passes on pertinent information to the next Supervisor.
- Maintain the Night Manager logbook.
- Frequently inspects the cleanliness of each area of the hotel (floors, toilets employee, cafeteria, technical room, switchboard, employees entrance, etc.)
- Attends departmental briefing, meeting or any special meeting.
- Prepares and signs any adjustment to receipts in the case of incorrect billing, explaining the reasons for the deduction.
- To ensure that guests maintain appropriate behavior, within the hotel public areas.
- Perform other duties, which are assigned by the superior from time to time.
- To have a complete understanding of the Resort’s policy relating to fire, safety and health.
- Preferably 3 years working experience in various 5-star rated international properties
- Must have multi cultural experiences, exposed to a variety of different cultures / countries
- Familiar with modern technologies applied within the rooms division area
- Must have diplomatic leadership of a multi national crew serving a multi national clientele
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